I expected the sales process to be more guided, but instead found that I had to figure out a lot of

I expected the sales process to be more guided, but instead found that I had to figure out a lot of

I expected the sales process to be more guided, but instead found that I had to figure out a lot of the product details and steps on my own before making a decision. The pre-purchase information was quite sparse, and I had to test the software features practically to understand if it would suit my workflow. The sign-up and invoicing system worked fine, but the training and onboarding required substantial self-study and time investment rather than a structured hand-holding. While the database capabilities showed some promise, overall I felt the product wasn’t as turnkey as I had hoped. I was surprised by how much responsibility was placed on me to link everything and configure the calling tools properly. It does the job to some extent, but I feel the introduction and support for new users could be improved to avoid this guesswork, which made my experience somewhat frustrating.