Surprised by how much was manageable solo, but support stays handy
Initially, I was surprised by how much I could handle during the training and onboarding without needing to ask for help. The instructions were clear enough that much of the process felt doable solo, which I didn't quite expect. However, I also found some aspects, especially when integrating the database with the calling tools, still tricky enough that I imagined needing support again in the future. Part of me thought the training might leave me fully self-sufficient, but I realize now that having access to telephonic support could be important as updates roll out or new features get added. So while I feel confident about handling routine tasks independently, I wouldn’t hesitate to reach out if any challenges arise down the road. The blend of well-structured onboarding with available ongoing help strikes me as quite balanced, which was a bit of a surprise given my initial uncertainties.