Surprised by how much waiting the onboarding required
Starting out, I expected the training and onboarding to be a bit involved, but I didn’t anticipate quite so much waiting between sessions and a good deal of repetition during initial calls. While the trainers were knowledgeable and the material relevant, I often found myself waiting for support callbacks or delayed responses that slowed my overall progress. The repeated explanations during training felt necessary at times but also dragged out what I hoped would be a quicker ramp-up. Compared to other tools I’ve used, I thought the process here would be more streamlined, especially in familiarizing me with the dialer and the database features. Despite these frustrations, I did appreciate the warmth of the staff and how they carefully walked me through tricky points, but smoother pacing and less delay would definitely improve the experience for new users like me.