I had high hopes for the telephonic support and communication services, but honestly, what surprised

I had high hopes for the telephonic support and communication services, but honestly, what surprised

I had high hopes for the telephonic support and communication services, but honestly, what surprised me most was the amount of repetition and waiting involved before I could get any clarity. I called multiple times just to get responses that felt circuitous and often redundant. There was a serious lag between my actual question and the answers I received, which made me think the whole support system wasn't really designed to solve issues efficiently. The telephonic support kept me on hold for periods that seemed unnecessary, and every time I thought I was getting an answer, they would ask me to repeat the problem all over again. It led to frustration because what I expected was a straightforward solution to my software difficulties during onboarding. Instead, I had to constantly repeat details and wait for callbacks that sometimes didn’t come as promised. This repetitive communication made the entire experience tedious rather than helpful. I think the purpose of support should be to reduce waiting and repetition, but unfortunately, that was not my experience.