Surprised by How Much Time It Took to Become Functional
I had expected to be able to start using the software and tools quite soon after signing up, but the onboarding took longer than I had anticipated. The training modules seemed a bit dense, and navigating through the initial steps was not as intuitive as I hoped. While the telephonic support was available, response times were sometimes delayed, which added to the waiting period. More than anything, I was surprised that the automatic updates did not clarify some important changes, requiring me to spend additional time figuring things out on my own. The sign-up and invoicing process were handled efficiently, which was one positive aspect. However, the overall length of time before I felt ready to operate fully with the database and calling tools was frustratingly long. I really hoped for a quicker start to my workflow.