Surprised by how much still needs ongoing effort after initial training
At first, I thought the onboarding would cover almost everything I needed to get started, but quickly it became clear that many tasks required ongoing attention beyond just initial setup. The initial training and onboarding flow helped me set up the dialer, database, and calling tools, which worked well as one-off activities. However, managing the database regularly and adapting to automatic updates has demanded continuous effort on my part. I was surprised that the training didn’t prepare me well enough for these repeated tasks and the nuances involved. On the positive side, telephonic support was available when I needed help, though sometimes the explanations were not as detailed as I would have liked. Payment and invoicing processes were smooth, but overall, I expected less ongoing hassle after the initial onboarding. The experience was mixed because while some automated aspects were helpful, keeping everything smoothly running still takes a fair bit of my time and attention.