Surprised by How Much Setup Felt One-Time
I wasn’t fully sure what to expect before I started, but one thing that surprised me was how much of the setup felt like a one-off job rather than ongoing support. When I first signed up, the training covered the basics, and I was told about the dialer and database features. That matched what I wanted initially. However, as I used the software over a few weeks, I noticed that the parts I had to configure seemed to stay the same, and there wasn’t much ongoing assistance or check-in from the team afterward. The sales process itself was pretty straightforward, but I thought maybe there would be more periodic help to adjust once my workflow evolved. It did cover most needs at first, but I had to figure out a few updates and tools on my own. So in practical terms, while the system itself does a decent job, I was caught off guard by a more limited ongoing engagement than I’d assumed before buying in.