Surprised by how much self-help was needed
When I first contacted WFHI about their product, I expected more guided support through the sign-up and onboarding process. The initial sales interaction was straightforward but didn’t delve into how complicated some setup steps would be. I was pleasantly surprised at how much autonomy was expected from me to navigate the software and database features myself after purchasing. While this didn’t prevent me from moving forward, I do feel I might need similar help again next time to avoid confusion around updates or billing. The telephonic support was friendly and professional when I reached out, but I wished for more proactive guidance during the early stages. Training materials were useful but could be clearer in prioritizing the onboarding sequence. Despite this, I believe the overall value of WFHI's software and tools justifies the small reservation about needing additional help. Hopefully, next time the process will seem smoother with better preparatory information before I start.