surprised by how much ongoing tweaking was needed
I thought training would be mostly about setting things up once but honestly it felt like an ongoing thing. The initial onboarding was pretty straightforward, and I appreciated the videos and the walkthroughs explaining the dialer and database features. But as I started using the software day to day, I realized there was a ton of little adjustments needed to get the workflow optimised for my style. The training helped in the beginning but I definitely learnt as much just by fiddling and watching how the automated updates changed stuff over time. The support team was handy when I hit walls but I guess I expected all the core setup to be a one-time deal—not so much an ongoing project. I’m glad it’s flexible though, meaning I can adapt things as I go rather than being stuck with an initial config. Overall, pretty pleased but a bit surprised by how much I had to keep refining things after the onboarding phase.