Surprised by how much ongoing effort training required
Initially, I expected the training and onboarding to be mostly one-time since I just wanted to get the software configured and running quickly. However, I was surprised that the process involved quite a bit of ongoing learning and adjustment, especially regarding how to fully optimize the calling tools and database management. The training did cover the basics well, and the sign-up and payment steps were relatively straightforward, but making the system fit into my usual workflow took repeated troubleshooting and additional study. I wish the onboarding was a bit more comprehensive upfront to reduce the need for continuous effort later. That said, the telephonic support was understanding and offered help when I called, even if the answers sometimes required calls back and forth. For now, I’m cautiously using the software while still adapting and hoping future updates might ease the training burden a little more.