Surprised by how much of the setup was not ongoing
When I first explored the sales pitch, I expected that most of the setup would involve continuous adjustments and hands-on support due to the complex needs of remote workflows. However, I found that a good portion of what I experienced during onboarding was a one-off setup with the training and initial software configuration. This was actually a relief, as I had anticipated a more prolonged period of setup difficulty. On the downside, I was surprised how quickly the support availability dropped off after the initial installation period. The telephonic assistance was helpful early on, but I noticed fewer options for continuous help as my team moved forward. The dialer and calling tools worked well in routine tasks but sometimes required manual tweaking that didn't feel fully covered by ongoing support. Invoicing was straightforward, so that aspect was easy to manage. Overall, while I appreciate that much of the setup was a one-time investment, I found the trade-off with less ongoing help to be unexpectedly inconvenient for ongoing adjustments. I wish the balance between initial setup ease and continuous support had been clearer from the start.