Surprised by how much of setup was ongoing, not just one-time
At first, I thought the training and onboarding would be mostly a one-off setup where after initial days the software just runs itself. But I learned that while some parts like sign-up and initial configuration happen once, there's a fair amount of ongoing management needed. The dialer and calling tools need regular updates and adjustments to match your workflow. The database feature, too, requires continual input and upkeep rather than being a set-it-and-forget-it setup. Automatic updates roll out frequently, which means you usually have to stay alert to notice changes and adapt accordingly. The telephonic support is helpful during these times but does require that you’re available during their operational hours. The invoicing process is quite straightforward and doesn't require much ongoing effort, which was one ease in this otherwise continuous usage. Overall, this was a surprise and made me realize that using this software is a more active role than I anticipated when I signed up.