Surprised by how much manual setup I needed
I was expecting the software to be more plug-and-play, but what surprised me was how much manual setup seemed necessary just to get started. The initial setup felt like a one-time hurdle I could handle, but then I realized there was quite a lot of ongoing configuration and tweaking needed to keep things working properly. I thought once I completed onboarding and started using the dialer and calling tools, I would be mostly hands-off. But in reality, I often had to dive back into the settings or database features to adjust things based on my evolving needs. I wasn’t sure if this was typical or if I missed a simpler way to automate some tasks. The training helped me understand the basics but didn’t fully prepare me for the continuing adjustments required. It left me a bit frustrated and wondering if the software would be more of a time sink than a time saver. I had hoped for a smoother experience with less repeated effort, and that was what caught me off guard.