Surprised by how much initial setup needed hands-on support
I expected most of the setup to be straightforward after the initial training but what surprised me was the amount of ongoing support required during the first few weeks. The team was very helpful and available by phone to guide me through each configuration step, especially with the calling tools and database settings. I remember one moment when I was stuck configuring the dialer integration midweek, and the telephonic support walked me through the whole process, which I really appreciated. After the initial hurdles, the software seemed to run smoothly with automatic updates taking care of most minor issues. Though I wasn't expecting to need that much help, it clearly made a difference in getting started properly. Ongoing support now feels much lighter, mostly just answering quick questions. The whole experience was more hands-on than I anticipated, and that was the part that stood out to me. It was reassuring to know they were on the line until I felt comfortable managing daily workflow independently.