Surprised by how much independence I had
I thought I’d need a lot of help during the sales and pre-purchase stages, but I ended up handling much of it on my own. The website’s information about the software and training was clear enough to guide me through the sign-up and payment steps without calling support. That said, when I finally did take steps to explore the onboarding and training features, I realized there are always some points where extra assistance is helpful, like understanding the full capabilities of the database and dialer. Next time, I expect I might still want a bit of guidance with those aspects, though the initial sales process was quite manageable solo. The invoice system and automatic updates were easy to follow and didn't require much prompting, which was a nice surprise. Overall, it was good to discover I could get started largely independently but that expert support still has its place.