Surprised by how much I was left alone
I honestly did not expect to have to figure out so much of the software on my own. The online material and initial training felt rushed and superficial; it didn't cover many questions I faced while setting up the calling tools and dialer. When I tried to reach out to telephonic support, the wait was longer than anticipated, with some calls not connecting as quickly as I'd hoped. It seemed like they weren’t fully prepared to guide me through the database features or the automatic updates that changed the interface without clear explanation. Also, the payment and sign-up seemed easy on paper but required multiple attempts to process correctly due to unclear instructions on the invoicing. I kept hoping for clearer, more hands-on communication or proactive assistance, but was surprised that I ended up troubleshooting much by myself. This made the whole process frustrating rather than empowering. I’m still not sure if I'll manage to use it all correctly without significant external help or whether the support system will improve to meet customer expectations better.