Surprised by how much I needed to work things out myself
Initially, I expected that the WFHI training and onboarding process would guide me comprehensively through every step of setting up the software and understanding the remote workflows. But, surprisingly, I had to figure out a lot on my own, which was frustrating at times. The official training modules covered the basics but left gaps around specific features like the dialer and database integration. It meant that I spent significant time troubleshooting rather than learning directly from WFHI resources. While some of the onboarding documents were clear and helped me with initial setups, other parts assumed previous technical experience that I did not have, so I felt a bit lost. The telephonic support did help when I called, though I found the wait times longer than I expected for priority help. The invoicing and payment part went smoothly, so at least that aspect didn’t add to my struggles. Overall, the training did get the job done eventually, yet I wish it had been more thorough and less reliant on self-exploration. This would have made the whole experience less surprising and less time-consuming for someone who prefers step-by-step guidance.