Surprised by how much I had to work out on my own
When I started the training and onboarding with the software, I expected a more guided approach. The initial signup and setup were straightforward enough, but as I moved into understanding the calling tools and the dialer, I found that a lot of the details weren't clearly explained in the training material. At times, I had to experiment to figure out how best to configure the database feature to fit my workflow. On the plus side, the automatic updates seemed to enhance functionality without disruption, which was refreshing. However, the telephonic support took a couple of attempts to get detailed answers, which was a little frustrating given I was new to the platform. The invoicing and payment process was quite clear, and I didn’t face any issues there. Overall, I appreciate the flexibility and power of the software, but I wish the early training had walked me through more of the nuances so I wouldn't have had to learn some things by trial and error. I feel more confident now but starting out, a bit more hand-holding would have helped.