At first, I assumed the support would guide me through most steps, but what surprised me was how muc

At first, I assumed the support would guide me through most steps, but what surprised me was how muc

At first, I assumed the support would guide me through most steps, but what surprised me was how much I ended up doing on my own. The telephonic support was helpful in responding to queries, but they weren’t proactive in offering detailed walkthroughs. This meant I had to explore a lot of the training modules by myself to understand features like the calling dialer and database management. On the plus side, the documentation was decent and automatic updates kept the software current without fuss. I wouldn’t say it was a big problem, more just something I didn’t expect to rely on my own effort so much. The invoicing process was clear enough, and signing up was relatively straightforward. So overall, I’m positive about the experience, though I wish initial guidance had been a bit more detailed to reduce the self-driven learning.