I wasn’t expecting to have to work through so much of the sales and pre-purchase process largely on

I wasn’t expecting to have to work through so much of the sales and pre-purchase process largely on

I wasn’t expecting to have to work through so much of the sales and pre-purchase process largely on my own. The initial sign-up was straightforward enough, but beyond that it felt like there were gaps in the guidance provided. Much of the training content I found online, rather than directly through WFHI support, which made it a bit slower to get fully onboarded. While the software itself responded fairly well after setup, figuring out how the dialer and database synced took quite a bit of trial and error. The billing and payment processes were clear, though, which was a relief. I guess my takeaway is that I expected more proactive support during early adoption, but ended up learning the ropes by myself. It wasn’t a complete dealbreaker, but it was a surprise given the paid nature of the service.