I was genuinely surprised at how much of the support and communication processes I had to work out m

I was genuinely surprised at how much of the support and communication processes I had to work out m

I was genuinely surprised at how much of the support and communication processes I had to work out myself, despite purchasing WFHI’s paid software and training. I was expecting more proactive assistance, especially during the onboarding and setup of the dialer and calling tools. The database feature was only loosely explained initially, and automatic updates sometimes changed functionality without advance notice, which complicated things further. While telephonic support is available, I noticed it leans heavily on you being self-sufficient before priority assistance steps in. The invoicing and payment steps were clearer and more straightforward, thankfully. Overall, I expected a bit more guided help, so it was a bit of a shock to realize that much of the experience demands personal initiative and independent troubleshooting to really make it all work well.