I was genuinely surprised by the amount of trial and error involved in getting the calling tools to

I was genuinely surprised by the amount of trial and error involved in getting the calling tools to

I was genuinely surprised by the amount of trial and error involved in getting the calling tools to work properly. During one call, I realized the dialer was not picking up contacts from the database as expected, and I found there wasn’t much detailed guidance in the training materials to address this. While the support team was reachable by phone, they often referred me back to online documents, so I ended up spending a lot of time figuring things out without live assistance. This lack of real-time help was frustrating, especially when I encountered multiple issues in sequence. Otherwise, the software is promising once set up correctly, but the struggle to independently solve problems has made me cautious about relying completely on it. I had hoped the onboarding would prepare me better for common hurdles, but that was not quite the case, which came as a disappointment.