When I first started using the software, I expected a lot of guided support, but I was surprised at
When I first started using the software, I expected a lot of guided support, but I was surprised at how much I had to work out on my own. The onboarding process was somewhat vague, so I ended up spending a significant amount of time just figuring out the dashboard and how to use the dialer and database effectively. That said, I appreciated that the software had clear automatic updates, which kept things running smoothly without me needing to intervene. The training materials provided were okay but didn't cover some nuances, so troubleshooting was often trial and error. Accessing the software itself was straightforward, but I didn't realize how much the actual workflow setup would require my personal input and exploration. Although I value the independence it gave me, I did feel that the lack of more structured assistance at first was disappointing. Overall, the surprise was more about the self-directed nature than the product.