Looking back on my experience, what really surprised me was how much of the support and communicatio

Looking back on my experience, what really surprised me was how much of the support and communicatio

Looking back on my experience, what really surprised me was how much of the support and communication I ended up navigating by myself. I expected the telephonic support to be more proactive, but often I found myself troubleshooting issues on the calling tools and database features without much direct help. That said, when I did get through to support, they were polite and generally helpful, though it sometimes took time to get a clear response. The onboarding materials were decent but left me to figure out many practical daily workflows on my own. On the positive side, the invoicing and payment process was straightforward and clearly explained, which saved me from unnecessary calls. Automatic updates also integrated smoothly without requiring much intervention. Overall, I’m fairly pleased with the product but a bit surprised I had to rely on my own problem-solving more than I anticipated.