Surprised by how much had to be figured out solo
When I first signed up, I assumed the support would handhold through every step, but the reality was different. I found that a lot of the onboarding explanations were minimal, so I had to explore many of the software features on my own to understand how to configure the dialer and get the database sources set up. While the training covered essentials, the documentation was sometimes vague, which meant I had to troubleshoot basic configuration issues myself. What surprised me most was how sparse telephonic support was for detailed setup questions; they were more responsive for payment queries and updates. Still, the automatic updates ran smoothly without much input from me, which was a relief. Overall, the software is pretty capable once you get past that initial learning curve, but I think upgrading the onboarding guidance and richer initial communication could make the experience much smoother. Because of that, I rate it four stars: useful but not as plugged in as I expected.