Surprised by how much DIY setup was required after training
When I first started with WFHI, I expected the training and onboarding to smooth out most of the setup challenges, but I was surprised to find that quite a bit of the work was actually on my shoulders after the initial sessions. The training was warm and made the basics clear, but much of the more technical setup—like linking the calling tools to the database and configuring the dialer—felt very manual and ongoing. I expected more automated workflows or guided support throughout the onboarding, but instead it felt like after the first phase, I was left to figure out a lot on my own. This didn’t mean the software was bad, but it required me to be patient and learn as I went along. I did appreciate the occasional telephonic support to troubleshoot issues, which helped. The training was fine to get started, but the amount of one-off setup versus ongoing work made me realize I needed more time and effort than I’d expected.