Surprised by how long the pre-purchase took
I was a bit surprised at how much time it actually took to get started with WFHI’s software after the initial sign-up. At first, I thought the sales and onboarding process would be much quicker, but it turned out to be a bit more involved than I expected. There were several steps where I wasn’t quite sure what to expect next, and sometimes I had to follow up or wait to get clear answers about access and billing. I suppose they want to make sure everyone understands the product before fully committing, which is good but made me a bit unsure about the timeline. The invoicing was handled smoothly once I got going, but it still felt like the early stages took longer than I thought. I kept wondering if I missed a step or something because things seemed slow despite the software itself being quite functional once set up. Overall, the sales experience was not bad; it just surprised me with its pacing. Still, I think once that stage is over, things should move faster going forward. So I am cautiously optimistic about the whole process.