Surprised by How Long It Took to Get Fully Going
To start with the conclusion, it surprisingly took longer than I expected to get everything running smoothly with WFHI’s software. Initially, the support was helpful in explaining the basics of the dialer and database. However, it took a considerable amount of time to get onboarded fully, and the telephonic support, while generally present, sometimes left me waiting without instant answers. The automatic updates sometimes disrupted the workflow, requiring me to pause and readjust. That said, the invoicing and payment process was straightforward and worked as expected, which was a positive. While the training was clearly structured, fitting everything into my schedule delayed my full initiation. I did find some parts intuitive, like navigation of the calling tools, but combining all elements took patience. Overall, I’m neither fully disappointed nor completely satisfied. Just a reminder that the time investment is notable when adopting their tools and processes.