Surprised by how long it really took to get set up
Looking back, I’m honestly surprised at how long it took me just to get started with the training and onboarding process. I thought it would be a quick few days to get familiar with the software and calling tools, but it dragged on much longer than expected. The onboarding sessions were a bit confusing at times, and I kept waiting for clearer instructions on how to use the database and dialer efficiently together. The updates didn’t help either, sometimes changing things without much notice, which added to the delay. I also found it difficult to get timely telephonic support when I needed it, which only prolonged the frustration. In the end, it was disappointing because I expected a smoother setup, but it felt like a slow and bumpy journey right from the start.