Surprised by how little pre-purchase support was offered
I was expecting more thorough assistance during the sales and pre-purchase stages of using WFHI’s product, but was surprised by how much I needed to figure out for myself. The information available before signing up seemed limited, and I had to rely on my own research and repeated calls to customer support to clarify basic questions. This made me think that next time I might need additional help again if I proceed with this or any similar service. The invoicing and payment process was fairly standard, but without detailed guidance, it was easy to miss certain steps that could affect access to the software features. The interactions with support staff were professional, but I still felt the lack of proactive onboarding or explanatory materials before purchase was a significant drawback. It was a disappointing experience overall, especially given the expectations I had based on the website and initial conversations.