surprised by how little help really came through
I found the support pretty frustrating when I needed it most. After signing up and getting started on the training, I ran into trouble with the dialer not syncing properly to the database. I called the telephonic support line hoping for quick help, but after being on hold longer than expected, the communication didn’t help resolve my issue. They repeated basic advice and didn’t seem to grasp exactly what my problem was, which surprised me given that I expected clearer guidance. After multiple attempts over a few days, my concern was still unresolved. I doubt I will seek support again unless absolutely necessary because the whole process felt inefficient and only added to the confusion. The automatic updates might be fine, but without effective support, it’s hard to rely fully on the platform. Honestly, this experience made me question how much I can trust the ongoing help promises.