Surprised by how little guidance was offered initially
I found the sales and pre-purchase interaction with WorkFromHomeIndia to be somewhat disappointing, which was unexpected. From the beginning, I hoped for comprehensive explanations about how to best use the software and what the whole setup entailed. Instead, I felt that the support during this initial phase was minimal and didn’t prepare me adequately for what lay ahead. The onboarding materials lacked detailed guidance, which complicated the start of my workflow. Interestingly, I will acknowledge that once I engaged with the telephonic support, the responses were helpful, demonstrating that the system itself has potential. However, the hiccup was definitely at the pre-purchase stage where I felt a clear, proactive outreach or follow-up would have been necessary. My expectation that there would be a smoother, more communicative process wasn’t met, leaving me unsure if I’d seek further help next time or try to figure things out independently. Overall, I was quite surprised by the difference between the pre-purchase experience and the support once signed up.