Surprised by how little clarity I found in pre-purchase info
My experience during the sales and pre-purchase stage was more straightforward than I expected, but not necessarily in a positive way. I found the information provided about the software features and the training somewhat limited and not very detailed. The sign-up and invoicing process itself was fine, but it lacked explanations that would have helped me understand the software’s capabilities better before I committed. I had to reach out several times for help just to clarify basic things, which was not ideal. The onboarding flow wasn’t as smooth as I thought it would be; some steps were confusing or unfamiliar without prior guidance. This surprised me because I assumed there would be some detailed walkthrough or training before using the calling tools and database features. Also, the automatic updates were a bit unpredictable and caused slight disruptions. All in all, despite some parts working decently, I would probably need significant assistance again next time if I continue using this product.