Surprised by how it handled a sudden error
During the training, one moment really surprised me. I was working through a complex part of the onboarding flow when suddenly the system crashed. Rather than leaving me stuck, the telephonic support immediately picked up my call, which was unexpected considering the usual wait times. They guided me through a workaround to continue my training without losing progress. Otherwise, the handling of technical issues felt slow and not very straightforward. The automatic updates often introduced small glitches too, and the training materials lacked clarity on how to recover from those problems. Overall, while that one support call impressed me for quick help in a tough moment, the rest of the training experience was patchy and not very reassuring when things did go wrong. I felt the system could have done better in anticipating and preventing these disruptions rather than reacting after the fact.