Surprised by how it didn’t fully support troubleshooting mess-ups
I was genuinely surprised by how the onboarding and training handled situations when things didn’t go as planned. While the initial training materials were quite detailed, they didn’t adequately prepare me for mistakes I made during the setup phase. When I reached out through telephonic support, the response was polite but often lacked the depth needed to get things fully back on track. For example, when I encountered issues with the dialer integration, I expected more hands-on guidance or alternative solutions. The software does apply automatic updates regularly, which is useful, but if a bug or conflict arises during these, the recovery steps aren’t very well outlined. That said, I appreciated that the sign-up and payment system was straightforward and didn’t add extra complications during the onboarding confusion. So, while the software has solid core features and decent support access, I was caught off guard by the relatively limited assistance available when errors occurred, which made the initial weeks a bit more challenging than anticipated.