Surprised by how issues were handled quietly
The training for using WFHI’s software had its ups and downs for me. Initially, the onboarding was straightforward, with the database and dialer tools explained clearly enough. Things went well when I used the calling tools during my first week. However, I did run into a technical issue where an update caused the dialer to stop connecting correctly. That was unexpected and interrupted my work briefly. I reached out to telephonic support, and they provided help after a couple of attempts, which was decent, but not instant. The software's automatic updates seemed useful overall but sometimes introduced small hiccups that I hadn’t anticipated. On the positive side, the invoicing and payment process were easy to manage, and signing up was smooth from the start. The training addressed most questions but didn’t prepare me fully for what happened when a system glitch occurred. Overall, my experience was mixed because while everything mostly worked as described, the problems with updates made me realize how important it is to be ready for occasional disruptions with software like this.