Surprised by how issues were handled during sales
The sales process initially seemed straightforward, but when some technical problems popped up during signup, I was surprised by how quickly things went downhill. There was a delay in receiving the invoice which meant I could not complete payment immediately. Also, the communications about pricing were slightly unclear, causing confusion about what features were included. The team did respond but only after a follow-up from my side which made me feel they could be more proactive. The onboarding process expected to be seamless wasn’t quite that smooth because of these interruptions. On the plus side, once set up, the software’s database and calling tools functioned reliably. The automated update system worked silently in the background, causing no disruptions. Although the pre-purchase experience left some room for improvement, the product itself met most of what I was looking for without any serious issues after the setup was sorted. This mix of experiences is why I would rate this as an average overall interaction.