Surprised by how inconsistent the support was
Looking back at my ongoing use of WFHI, I was surprised by some aspects of their support and communication. It started off fine during onboarding, and training seemed helpful enough, but as days passed the support became a bit unpredictable. There were times when calls to support went unanswered or responses took longer than expected. The dialer and calling tools worked okay most days, though occasional glitches felt a bit frustrating. Automatic updates sometimes led to unexpected changes in the interface, which wasn’t always easy to adjust to without prompt support. On the plus side, invoicing and payments went smoothly and without hassle. I’m somewhat unsure if this experience just reflects initial teething problems or a more systemic issue, but overall I felt let down by the day-to-day communication reliability despite some positive aspects.