3 out of 53 of 5Verified purchaseSupport and communication
surprised by how hidden some info was
I was pretty surprised that getting help wasn’t always as easy as I thought it’d be. The telephonic support line was friendly but sometimes I had to call a few times before I got the info I needed about invoicing or updates. It felt like there were some gaps in the training too – not everything was clearly explained, so I had to guess or look elsewhere. On the plus side, once I figured out the database and dialer features, they worked okay. The software access was reliable most days, and the signing up process was painless enough. Still, I expected the support resources to be more straightforward from the start, since it’s important to keep things running smoothly.