Surprised by how helpful the support was despite some confusion
I didn't expect the support to be this patient when I first reached out, honestly. There were moments when I felt like I was going in circles because some explanations weren't very clear at first, and I had to repeat my questions a couple of times. But the telephonic support agents stayed polite and tried their best to assist me without rushing, which was surprising given the back and forth. I wasn't sure initially if I’d want to bother them again soon because of the delays and some vague instructions, but now I think I might. It's just that when I got through, the solutions were actually useful and relevant, so it feels worth a shot next time. On the other hand, I noticed a bit of inconsistency in the answers I received, which left me wondering if I was speaking to multiple people or if there wasn't a clear protocol. Still, overall, I’d say the communication is decent if you can be patient with the pauses and repetitions. So yes, I imagine I’d call again if I need help, because they did redeem themselves by the end of the process.