Surprised by how hard it was to find what I really needed
I didn’t expect it to be so challenging to locate the information I needed before buying. The website and sales material had lots of details, but I kept getting lost in where to look for answers about software features and support. I found myself clicking around a lot, which was frustrating given I wanted clear, quick access to key points. The order of information felt scattered, not very logical to me. On the plus side, when I finally reached telephonic support, they were courteous and tried to help. But even that was slightly confusing because I wasn’t sure which number to call or what times they were available. I had expected a simpler, more direct approach to sales and pre-purchase info. So overall, I was pretty surprised by the difficulty and took more time than I thought would be necessary to get the details I needed. It felt like too many steps for what should have been a straightforward process.