Surprised by how hard it was to find basics
I honestly expected the training and onboarding to be more intuitive, but I was surprised at how tricky it was to locate some of the key materials. The software itself seemed fine on paper, but when I first signed up, the path to accessing fundamental training content felt less clear than I had hoped. There were moments when I needed to dig around different sections of the portal just to find basic guidance on how to use the dialer or database. On the bright side, once I finally found the right resources, the information was decent and fairly helpful. Still, I expected less wandering at the start because that initial step felt like it could have been streamlined better. On invoicing and payments, the process was straightforward once I got there, and calling tools worked reliably enough during the few times I tried them. The training delivery wasn’t bad, but the difficulty in pinpointing what I needed slowed things down more than I anticipated. Overall, I would have appreciated if the company had made the first steps simpler and clearer in their layout and flow.