Surprised by how easy their sign-up was, honestly
I wasn’t really expecting much from the whole pre-purchase thing since I thought it’d be super complicated with all those software and database features. But actually, the sign-up process was surprisingly straightforward. What caught me off guard was how clear the payment procedure was — usually these kind of things get tangled up in confusing invoices and delays, but here it was pretty smooth. Still, I think I might need help again next time because I noticed some features in the training that I think will require a bit more guidance than what I got initially. The sales team stayed in touch for a while but then tapered off which was fine, though I did circle back to them once when I hit a bump with the dialer tool. It felt like they were there to help if I wanted but they didn’t push me too much. So, the overall experience was better than I anticipated at first, and if I face new challenges I probably won’t hesitate to reach out again because their support was pretty friendly and accessible. Just hoping the next round of updates doesn’t change things too much or break the calling interface, that’s my main concern going forward.