Surprised by how different the experience was here
So, I decided to check out WFHI software and training because I thought it would be an upgrade from the tools I was using before. Honestly, I was surprised by how different things felt, but not in a good way. The whole onboarding felt patchy compared to what I’m used to. Navigation inside the dialer was confusing and lacked some features that I had found useful in previous platforms. They do have support via calls, but getting clear answers sometimes felt like going in circles, which is frustrating when you want to just sort out your database sync. Invoicing and payment were okay, nothing exceptional. The biggest problem for me was that updates occasionally changed things I didn’t expect and that disturbed my workflow. While I appreciate the effort WFHI puts into updating the software and providing guidance, it felt less polished compared to my earlier experiences. I guess I assumed it would be a lot smoother, so that’s what surprised me the most.