Surprised by how confusing the payment steps were
I honestly didn’t expect the billing process to be so convoluted. When I signed up, I thought payments would be straightforward—sign up, pay, start using. But it wasn’t like that at all. There were multiple steps that felt out of order; for instance, I received an invoice before I was even fully signed up to access certain features. Also, the options for payment weren’t well explained, which left me confused about whether my payment had gone through properly. It felt like I had to call support multiple times just to clarify what I was supposed to do next. For a software that prides itself on ease of use, I find the payment and invoicing flow unintuitive and frustrating. I wouldn’t say it broke my experience but definitely left a bad taste overall.