Surprised by how confusing the billing was
Right from the start, I was shocked at how hard it was to figure out the billing and payments with WFHI. The invoice details weren’t clear, and I kept searching through the portal to find what I owed and when, but it was scattered across different menus. I expected signing up to be simple, but the entire payment process felt like a maze. Even the automatic updates didn’t improve my experience because after updates, I lost track of the billing history. I tried calling support but the waiting times were long, and when I did get through, the team seemed reactive rather than proactive in helping with my questions. I understand that setting up new software takes time, but this part was frustrating and slowed down my overall progress a lot. I really hoped for a smoother process but this billing issue was a big surprise for me.