Surprised by how clunky the pre-purchase phase was
Looking back, I didn't expect the sales and pre-purchase experience to be so complicated and frustrating. The initial sign-up promised clear steps, but I found myself stuck and unsure about the invoicing details and the payment options discussed. It seemed like the sales communication did not prepare me well for what the actual onboarding would require. The waiting times for support calls to clarify these things were longer than I had anticipated, adding to my disappointment. I was surprised that such important information wasn’t conveyed clearly upfront, especially since I was already interested in the training and software features. I wanted to feel confident before committing, but the unclear explanations and lack of immediate help made that difficult. After a while, the process felt more like guesswork than something guided by helpful support, and that left a really poor impression.