Surprised by glitches in sales process but still usable
When I reached out before making my purchase, I expected the sales side to handle everything smoothly. Initially, sign-up seemed straightforward, but then things got a bit unexpected. There were some glitches with invoicing and payment confirmation that made me pause. It was surprising how such fundamental steps didn’t go without hiccups. On the good side, though, the telephonic support was patient and walked me through the issues without rushing. The delays were frustrating but manageable, and they kept me updated which was reassuring. I guess I anticipated a more polished sales onboarding, especially since it’s a software-focused product. Once the initial hurdles were past, the system worked fine, and the automatic updates kicked in properly. So it was a mixed experience — some surprise at the bumps, but the team’s attitude and the software stability after those were definitely positives.