Surprised by daily ups and downs
After the initial sign-up and training, I expected the software to behave consistently day to day. However, what surprised me was some fluctuation in performance depending on the time of use, especially during peak hours when the dialer responsiveness seemed to drop slightly. The calling tools themselves worked fine most of the time, but I noticed occasional delays in database syncing that required manual refreshing. The invoicing and payment system remained straightforward throughout, without surprises or errors, which I appreciated. Support availability was decent, though I found myself waiting a bit longer on some calls than expected. Overall, while the software mostly met my needs, the day-to-day variations caught me off guard. I think better communication about such limitations would be helpful for users to manage expectations.