Surprised by daily lack of consistent support
Using the software and training program over time, I noticed the telephonic support was not consistent. Initially, I could reach them without issues, but during regular usage, some calls would disconnect abruptly or the wait times increased without explanation. The responses I got were often generic and did not address my specific questions well. Frequently, follow-ups were needed because the support staff did not seem fully aware of my account details or the software updates currently deployed. This daily inconsistency surprised me since the sign-up and payment steps were straightforward and worked as expected. Additionally, automatic updates sometimes changed features without clear notification, meaning I would call support to understand the new setup, but the help I received varied in usefulness from day to day. Because the day-to-day support did not maintain a reliable standard, it was difficult to depend on it fully. This ended up reducing my overall confidence in the communication services provided.